Customer review policy

HIVEGLOBAL offers its customers the opportunity to rate products and services and post reviews or comments via online tools: https://www.trustindex.io. By posting a review online, users agree to accept and comply with this customer review policy.

1. STATE OF MIND

The main purpose of requesting opinions on HIVEGLOBAL products and services on the website: https://www.trustindex.io is to create a space for internet users to express themselves and contribute their views on the products and services they purchase or rent and are familiar with, enabling them to freely give their opinions and inform buyers on the website in a fair and constructive manner. The goal is therefore to bring out the opinions that exist, to respect different points of view, and to allow Internet users to form their own opinions.

Reviews must not:

Be defamatory, abusive, obscene, offensive, violent or incite violence, be political, racist or xenophobic, or generally contravene applicable laws and regulations, human rights or public decency;
Refer to or mention reviews by other internet users;
Reveal the outcome or essential elements of a book or film;
Be used for personal or professional purposes, particularly advertising;
Contain personal data;
Relate to the seller offering it, but only to the product or service presented on the item page.

2. SUBMITTING REVIEWS

There is currently only one way to leave a review on the website:

Reviews are requested by HIVEGLOBAL at https://www.trustindex.io
Reviews are then moderated in accordance with the rules described below.

No compensation is provided by HIVEGLOBAL in exchange for submitting a review.

3. RATING OF REVIEWS

Reviews are sorted chronologically by default, from most recent to oldest. There are three other ways to sort reviews: “most helpful reviews,” “highest ratings,” and “lowest ratings.”

4. PUBLICATION AND RETENTION PERIODS

The maximum period between the submission and publication of a review is seven days. For product reviews: the review remains online as long as the product is offered for sale on the website https://www.trustindex.io.

5. MODERATION

Comments and reviews are subject to moderation.

HIVEGLOBAL reserves the right not to publish or to delete at any time comments or reviews that include personal information about the author of the comment or any third party, or that do not appear to be in keeping with the spirit of the site, or reviews containing abusive or defamatory comments against the author or against any legal or natural person, or that would be contrary to the law, in particular defamatory, violent, racist, pedophilic, inciting murder or suicide, or inciting hatred or discrimination. The content of sellers' comments must not infringe on copyright or any third-party rights.

Reviews may also be refused publication for the following reasons:

The rating does not correspond to the comment
The review relates to the purchasing experience (customer service, delivery, website) and not to the product being reviewed
The text contains random characters or is so poorly written as to be unintelligible
The product description fields have not been filled in
The content is unrelated to the product or service being reviewed
The text content includes personal information or any other information that could lead to identity theft: the first or last names of individuals who are not public figures, a phone number, a specific physical address or email address, a credit card number, social security number, bank account number, or any other information that could lead to identity theft
The text content encourages users to purchase from a competitor
The text content indicates that the user has not yet tested the product
The content contains insults or profanity
The attributes of the review contain concrete elements of conflict of interest
A user makes an inappropriate comment about other content or its author
The text content is clearly spam or mentions websites or URLs, including those of the customer or manufacturer
The text content includes a call for legal action
Customer service has intervened in the dispute, and the customer is asked to update their review
The consumer has contacted the review manager to delete or modify their review
The review manager believes that they may be held civilly or criminally liable

HIVEGLOBAL reserves the right to contact the author of the review for verification purposes if there is any doubt as to the authenticity of the reviews. If a person has reason to believe that another person is infringing on a right to which they are entitled or causing them harm, they must inform HIVEGLOBAL at the following address so that it can take the necessary measures:

For any complaints, you may send a registered letter with acknowledgment of receipt containing copies of the photographs concerned (or a screenshot for a video) to the following address:

HIVEGLOBAL

Customer Review Management Policy Department
59 Rue de Ponthieu, Suite 326
75008, Paris, France

6. MODIFYING OR DELETING A REVIEW

After publication, a review may be reported as abusive or inappropriate by a third party via the “Contact” page. Reviews reported as abusive may then be deleted. The author of a review may also request a modification of the review using this same feature. After verification of the author's identity (email address, pseudonym, etc.) and the request, the review is modified by the moderation team.

7. AUTHORIZATION FOR USE

The user authorizes HIVEGLOBAL to use the comments they have written, free of charge, for purposes related to the marketing and promotion of the product to which they refer, in particular for the following types of dissemination:

On the internet, including all institutional, commercial or community websites, blogs and/or pages belonging to HIVEGLOBAL, as well as on the websites, blogs or pages of partners or affiliates, and on search engines, particularly those featuring reviews and comments;
In the context of HIVEGLOBAL’s internal and institutional communications and journalistic reporting;
In all printed media, including publications, catalogues, press, leaflets, flyers and point-of-sale displays

Furthermore, HIVEGLOBAL reserves the right to use the internet user's review for a product or service with the same characteristics (same model).

8. WITHIN THE SCOPE OF THE PURPOSE DEFINED ABOVE, THE EXPLOITATION RIGHTS GRANTED INCLUDE

Under the right of reproduction, directly or through a third party, the right to reproduce, have reproduced, distribute, and make any copies, duplicates, or duplicates without limitation of copies, in whole or in part, free of charge or for a fee, on any paper, computer, electronic, audio, optical, and/or any other current or future medium, by any current or future process
Under the right of representation, directly or through a third party, the right to represent, to have represented publicly, in whole or in part, free of charge or for a fee, by any means such as representation on screen or any other means in any public or private place
Under the right of broadcasting, directly or through a third party, free of charge or for a fee, the right to broadcast by terrestrial transmission, satellite, television broadcasting, any means of cable operator or any other means of telecommunication, current or future. This right also includes broadcasting on internal networks and broadcasting on networks intended for an audience not grouped within a legal entity, such as Teletel and Internet networks
With regard to derivative rights, directly or through a third party, free of charge or for a fee, the right to use, adapt, arrange, modify, translate, and have others use, adapt, arrange, modify, and translate all or part of the content.

9. PERSONAL DATA

The Internet user agrees that, in the context of the distribution of comments, certain personal information about them may appear, namely: first name and city of residence.

Internet users' comments and personal data are collected and processed electronically for the purposes of managing and publishing comments. In this context, the data collected may be transferred to a service provider for the purposes of managing the tool dedicated to comment management.

In accordance with the French Data Protection Act of January 6, 1978, amended by the Act of August 4, 2004, Internet users have the right to access, rectify, and oppose data concerning them by sending a message or letter to:

For any complaints, you can send a registered letter with acknowledgment of receipt containing copies of the photographs concerned (or a screenshot for a video) to the following address:

HIVEGLOBAL

Customer Review Management Policy Department
59 Rue de Ponthieu, Office 326
75008, Paris, France