CGV

SPECIAL TERMS AND CONDITIONS OF SALE FOR THE M2M WEBSITE JANUARY 2026

GENERAL PROVISIONS

As defined in Section I of Article L. 441-1 of the French Commercial Code https://entreprendre.service-public.fr/vosdroits/F33527, the General Terms and Conditions of Sale, or GTCS, are valid for the entire duration of the contractual relationship and constitute the agreement governing the relationship between HIVEGLOBAL (hereinafter referred to as “the company”) and its customers in connection with the sale of services, subscriptions, or products. They imply the customer's full and unreserved acceptance; the fact that the company does not implement one or other clause established in its favor in these GTC cannot be interpreted as a waiver on its part to invoke it.

Definitions:

Standard service: Any sale or provision of services that is not customized by HIVEGLOBAL.

Customized service: Any service provided by HIVEGLOBAL at the express request of the customer or that is not included on the website.

1.0 Services and supply of goods

1.1 General

For the supply of M2m products, HIVEGLOBAL markets its products to professionals and individuals. Due to the specific nature of these sales and in compliance with the General Data Protection Regulation, HIVEGLOBAL is authorized to carry out any identity checks. If this is not possible, HIVEGLOBAL will not supply any products of any kind and reserves the right to cancel sales regardless of their stage of completion.

The customer is fully aware that the website only references standardized invitations to negotiate. The HIVEGLOBAL offer is therefore only complete within the meaning of French contract law when it has provided a quote or, failing that, has validated the customer's order and confirmed the availability of all the products ordered on the required date, in particular with its suppliers.

In the context of the provision of services, all delivery dates are provided for information purposes only.

While HIVEGLOBAL adheres to this common basis for negotiation in terms of prices and conditions, it is under no obligation to agree to supply a customer, within the limits of competition law.

These M2M General Terms and Conditions of Sale apply to M2M goods and services, to the exclusion of any more general set of rules provided by HIVEGLOBAL.

1.2 Standardized services and sales on the website

HIVEGLOBAL provides a range of goods and services available on its website:

It provides tangible and intangible goods for sale or subscription, as well as the integration of certain equipment and solutions.

Receipt of full payment constitutes an order and triggers order verification. This is followed by shipment of the product or activation of the subscription.

1.3 Customized services and sales:

HIVEGLOBAL also offers customers customized services, which are formalized by the preparation of a quote. Prepared by email with acknowledgment of receipt, this quote specifies the nature, price, payment terms, actions, and obligations of customers and entities for any service, product, contract, or subscription. They also include the customer's full and complete acceptance of the GTC.

1.3.1 For customized services, the customer has a period of one month to confirm their order in a firm and definitive manner, returning the duly approved and signed quote via the “sign online” button in the right-hand column of the quote, together with their deposit. Receipt of the deposit will validate the start of the contract and the commencement of the service provision.

If the customer's agreement is not received or the deposit is not received within the specified period, the quotation proposal may be canceled at HIVEGLOBAL's discretion.

It is specified that the amount of the quote will be reevaluated on the day of final acceptance and payment of the deposit by the customer due to supply constraints, market incidents, etc.

For long-term services, the amount of the quote may be modified during the course of the service, provided that this is specifically mentioned on the quote.

HIVEGLOBAL will inform the customer by registered email in the event of any changes to the amounts due to an increase in supply prices, market incidents, etc.

A new quote will be provided in the event of any unforeseen price changes.

All quotes are sent via the Axonaut software. Documents must be signed electronically using the integrated signature module. Various payment solutions are also integrated:

SEPA & Non-SEPA Bank Transfer
SEPA Direct Debit

All contractual elements of service provision are certified by Yousign software or any other tool approved by HIVEGLOBAL for the certification of these documents.

1.3.2 For sales of custom-made goods, the customer has 14 days to confirm their order in a firm and definitive manner, returning the duly approved and signed digital quote via the “sign online” button in the right-hand column of the quote. Prices are subject to change after these 14 days. Receipt of full or partial payment constitutes an order and triggers the shipment of the product or the activation of the subscription.

All quotes for services are sent via Axonaut software or any other software used by HIVEGLOBAL. The document must be signed electronically using a signature module integrated into the quote. Various payment solutions are also integrated:

SEPA & Non-SEPA Bank Transfer
SEPA Direct Debit

If the customer's agreement is not received within the 14-day period and the deposit or payment is not received within the following five days, the quote proposal is simply canceled.

1.4 Installation restrictions

Certain IT products, such as hardware and software, are subject to installation restrictions, which must be detailed in the technical specifications or directly in the purchase offer on the website.

2.0 Delivery and service times:

2.1 Withdrawal and cooling-off period

For all tangible and intangible goods sold individually and priced at less than €5,000 (excluding tax), the withdrawal period is limited to 14 days from the day after receipt of the products. Products offered in packs, sets, or with the label “On Order” are not subject to withdrawal periods.

The withdrawal period must be mentioned when ordering each product on the HIVEGLOBAL website in order to be valid.

When the customer exercises their right of withdrawal, HIVEGLOBAL will refund the full amount paid within 14 calendar days. The amounts are refunded at the customer's discretion either in cash or in the form of a credit note. The default refund method is refund via the payment method used. Exchange rates and commission are payable by the customer.

A withdrawal form will be provided to the customer upon request via chat.

For the performance of certain specific services mentioned on the M2M website, the 14-day period is a cooling-off period, which means that HIVEGLOBAL is not obliged to perform the service or activate the subscription.

It is possible to begin the service by expressly authorizing HIVEGLOBAL to cancel the cooling-off period. To this end, a statement indicating that the cooling-off period is definitively canceled is displayed during the ordering process and expressly validated by the customer. HIVEGLOBAL may refuse to cancel this cooling-off period at its discretion.

2.2 Delivery time and costs:

Unless otherwise stated or marked “On Order,” the delivery time for all products and services is set at 20 calendar days in mainland France and must be assessed on a quote basis for deliveries within and outside the EU.

The delivery time for all products and services supplied in large quantities must be assessed on a quote basis for deliveries within and outside the EU.

Deliveries are in all cases limited by the conditions of the suppliers or carriers used.

Delivery costs up to €2,500 are in principle payable by the buyer.

For small quantity shipments (-300 products), the carriers used are:

Colissimo, Mondial Relay, Chronopost

For large quantity shipments (+300 products), the carriers used are:

UPS, FedEx, DHL

3.0 Payment rules

3.1 Product and price table

The prices displayed excluding tax are negotiable under specific sales conditions, expressed in euros (€), and some of these prices are subject to quantity or commitment period discounts detailed in the discount scales. The only discounts offered are those indicated in the discount scales at the bottom of these GTC.

Prices linked to market fluctuations are in principle reevaluated once a year. The prices displayed in the unit price table in these M2M General Terms and Conditions of Sale are therefore the prices on the day of the quarterly reevaluation. The prices on the day of resale are indicated on the website, subject to reevaluation.

Pricing and revision

HIVEGLOBAL reserves the right to modify the prices indicated on the website and these M2M General Terms and Conditions of Sale at any time, in particular any errors that may occur inadvertently and any price changes related to the conditions of its suppliers. Any price changes shall take effect as soon as they are posted on the website. However, in the event of a pricing error, HIVEGLOBAL shall notify all its customers by any means.

All modification histories shall be available upon customer request within two calendar months of the request.

3.2 Prices for customized services and Private APN & Duo APN & VPN

Strict pricing is in place on the website for services including APN & VPN fees. Discounts are offered on subscriptions only.

Price at the end of the contract

It is possible to cancel or terminate a contract, but any deposit paid for customized services and sales will be retained.

It is agreed between the parties that payment of the balance of the service by the customer constitutes final acceptance of the services.

3.3 Payment methods

The price is paid to HIVEGLOBAL at the time of ordering, in full or in installments.

The following payment methods are authorized on the website:

Specialized Interface

Shop Pay

Bank Cards

Visa
Mastercard
American Express
Bank Cards

Digital Wallets

Apple Pay
PayPal Wallet

Cryptocurrencies

USDC

Local payment methods

Bancontact
EPS
MobilePay
Przelewy24

The payment methods authorized on quotes are:

SEPA & Non-SEPA Bank Transfer
SEPA Direct Debit

3.4 Late payments

Principle and non-financial consequences

All sums owed to HIVEGLOBAL are, in principle, payable immediately.

Any delay or failure to pay will entitle the company to suspend shipment of the product, performance of the service or current subscription, cancel orders, and refuse any new orders from the customer concerned.

Fixed collection fee, penalties, interest rate

Any delay or failure to pay will automatically result in the immediate payment of any outstanding amounts plus a late payment penalty in the form of interest at the legal rate. Payable without the need for a reminder, penalties shall apply from the day after the due date and shall be calculated on a pro rata basis. HIVEGLOBAL is also authorized to charge the customer a fixed collection fee of €40 per invoice.

3.5 Additional processing fees clause

Principle of delivery and provision of goods and services

Tangible goods are offered for sale to the customer on the HIVEGLOBAL website. In principle, no processing fees are applicable.

The delivery of goods is in principle entirely the responsibility of the supplier, who has the products in stock and ensures delivery on its own terms. Intangible goods are offered for sale or supplied on a subscription basis on the HIVEGLOBAL website.

As an exception, the delivery of all tangible goods to the customer is handled by HIVEGLOBAL itself. A specific time frame may apply on a case-by-case basis to ensure the proper configuration of the equipment.

Additional processing fees

Processing fees may be set by HIVEGLOBAL for certain very specific orders; these must be detailed on the quote. They may include, in particular, the hourly rates required for research carried out by HIVEGLOBAL and the use of external services provided by third parties.

4.0 Transfer of ownership and risk

4.1 Tangible goods

The transfer of risk for goods delivered by HIVEGLOBAL occurs when the goods are picked up by the carrier, who is responsible for them until delivery is accepted by the customer.

All tangible goods owned by HIVEGLOBAL and covered by these M2M general terms and conditions of sale are subject to HIVEGLOBAL's retention of title until full payment of the price.

This clause applies in full from the moment HIVEGLOBAL has not been paid in full and definitively. Its disinterest must be operated on the actual resale price of the goods reserved as property.

4.2 Intangible goods

A specific distribution contract concluded with the supplier of the intangible goods transmitted by HIVEGLOBAL protects the licenses for their use. Intangible goods are subject to a set of conditions of use described in their licenses. Ownership of these goods is never transferred by HIVEGLOBAL.

5.0 Warranty and liability

5.1 Legal warranties

HIVEGLOBAL declines all liability for damage or loss caused by a hidden defect in the digital and hardware products it distributes, as it has no control over their production due to its role as a distributor.

HIVEGLOBAL declines all responsibility in the event of incompatibility of M2M solutions with the customer's systems, given that compatible systems are indicated on the product sheets described on the manufacturer's website.

5.2 Integration warranty

Principle of the integration warranty

HIVEGLOBAL is solely responsible for the proper integration of solutions, hardware, and services within the customer's company for which integration was provided with the sale of the latter.

The warranty only covers solutions, hardware, and services whose components or APIs have remained unchanged between the integration carried out by HIVEGLOBAL and the damage or loss suffered.

The integration warranty for solutions, hardware, services, and software services is limited to one year.

Content of the integration warranty

As this is an obligation of means, this warranty is limited in particular and in any event by technical limitations assessed on a case-by-case basis.

This warranty can only be invoked if the above-mentioned services have been included in a specific quote or contract with the customer.

5.3 Warranty and liability specific to tangible goods

Goods offered for sale or rent by HIVEGLOBAL are, in principle, only transported through the supplier's premises. HIVEGLOBAL therefore provides no warranty in relation to these goods.

Tangible goods are guaranteed by the manufacturers under their own terms and conditions.

HIVEGLOBAL provides the following information about them:

Name of the professional who guarantees the goods
Postal and telephone details, email address of the professional or any other means of communication enabling the guarantees to be requested

HIVEGLOBAL nevertheless reserves the right to specifically guarantee certain products on the website.

Ownership of tangible goods is transferred to the customer upon full payment of the price, but the transfer of risks associated with the goods, including liability, is carried out between the actual possessors of the goods, namely the supplier and the customer, upon delivery accepted by the customer.

5.4 Warranty and liability for customized services

Having an obligation of means with regard to customized services, HIVEGLOBAL undertakes to provide services and advice in accordance with best practices, the terms of the quote, and applicable legal and regulatory provisions.

The customer undertakes to provide the company with all the complete and accurate information, documents and access necessary for the proper performance of the services and a proper understanding of the problems to be analyzed.

The company shall in no way be held liable for any breaches by the customer and its agents, namely any errors caused by a lack of information or by incorrect information provided by the customer and its agents, or any delays caused by the customer and its agents that would make it impossible to meet the deadlines agreed upon or prescribed by law. Each party is liable to the other for any breach of its obligations.

5.5 Guarantee relating to third-party services

HIVEGLOBAL may also act as an intermediary between a client and a service provider. In this case, HIVEGLOBAL cannot be held liable for any damage suffered by the client in connection with these services.

6.0 Force Majeure

6.1 Principle of force majeure

HIVEGLOBAL shall not be held liable if the non-performance or delay in the performance of any of its obligations described in these GTC results from a case of force majeure, i.e., any unforeseeable and unavoidable event within the meaning of Article 1218 of the Civil Code and as defined by French case law.

HIVEGLOBAL cannot be considered to be in default in the performance of its obligations nor be held liable if this obligation is affected, temporarily or permanently, by an event or cause of force majeure beyond its control and which is beyond its control, including damage to the company's various offices and work premises, EDF or internet service interruptions lasting more than two days, computer equipment failure, long-term absence due to accident or illness.

6.2 Florian KEYSERS' total incapacity to work is understood as a cause of force majeure

The total incapacity to work of Florian KEYSERS, the manager, is also considered a cause of force majeure if he cannot be replaced. Customers are advised that Florian KEYSERS benefits from specific clauses in a “key person” insurance contract that compensate for losses in turnover within HIVEGLOBAL in such cases.

6.3 Consequences of the occurrence of a case of force majeure

As soon as possible and within a maximum of 5 working days of the occurrence of a force majeure event, the company in default due to force majeure undertakes to notify the other party by registered letter or email with acknowledgment of receipt. The defaulting company shall make every reasonable effort to eliminate the causes of the delay and shall resume the performance of its obligations as soon as the event in question has ceased. However, if the cause of force majeure persists beyond a period of 15 working days from the date of receipt of the notification of the force majeure event, each party shall have the right to terminate the agreement, without awarding damages, given that, in any event, any delay or failure to pay cannot be the result of a force majeure event. Such termination shall take effect on the date of receipt by the other party of the termination letter, in paper or electronic form, sent by registered mail with acknowledgment of receipt.

In the event that the agreement is terminated by the customer due to justified force majeure, the customer must pay HIVEGLOBAL all amounts due up to the date of termination.

7.0 Termination and disputes

7.1 Conditions of termination

It is possible to terminate any contract concluded under these GTC once a year on the anniversary date of the contract with three months' notice. A penalty specific to each contract is then applicable.

It is possible to terminate any contract concluded under these GTC early. Such termination shall take effect on the date of receipt by the other party of the paper or electronic termination letter sent by registered mail with acknowledgment of receipt. A penalty specific to each contract shall then apply.

7.2 Disputes

The parties agree to make their best efforts to avoid any dispute arising from the performance of this contract and to attempt to resolve any such dispute amicably.

Any persistent dispute arising from this contract shall be referred to the jurisdiction, if it exists at this point in the relationship, of the AVANTGARDE arbitration tribunal, with the application of French and European Union law to the exclusion of any other.

Failing this, the dispute shall be referred to the Commercial Court of Saint-Étienne. The law applicable to the dispute shall be French and European Union law, to the exclusion of any other.

In the event of translation of this document, only the French version shall be deemed authentic for the conclusion of a contract.

APPENDIX DISCOUNT SCHEDULE BY DURATION & QUANTITY

Discount schedule per month of commitment (M2M range):*

12 = 1%
24 = 2%
36 = 3%
48 = 4%
60 = 5%
72 = 6%
84 = 7%
120 = 8%

Discount scale per subscription volume (M2M range):*

300 = 1%
500 = 2%
1 000 = 3%
3 000 = 4%
5 000 = 5%
10 000 = 6%
30 000 = 7%
50 000 = 8%
100 000 = 9%
500 000 = 10%
1 000 000 = 11%
3 000 000 = 12%
5 000 000 = 13%
10 000 000 = 14%
30 000 000 = 15%
50 000 000 = 16%
100 000 000 = 17%
300 000 000 = 18%
500 000 000 = 19%
1 000 000 000 = 20%
3 000 000 000 = 21%
5 000 000 000 = 22%

Discount scale based on SIM card volume reserved for resellers (M2M range):

5 000 = 1%
10 000 = 2%
15 000 = 3%
20 000 = 4%
25 000 = 5%
50 000 = 6%
100 000 = 7%
300 000 = 8%
500 000 = 9%
1 000 000 = 10%
3 000 000 = 11%
5 000 000 = 12%
10 000 000 = 13%
30 000 000 = 14%
50 000 000 = 15%
100 000 000 = 16%
300 000 000 = 17%
500 00 000 = 18%
1 000 000 000 = 19%
3 000 000 000 = 20%
5 000 000 000 = 21%
10 000 000 000 = 22%

*How discounts work

Example: When subscribing to the M2M plan, a discount based on the length of the contract can be combined with a discount based on volume. For example, a 120 month contract for 300 subscriptions results in the following calculation: (-8%) + (-1%) = (-9%).

Specific scale for the Break Time offer:

Monthly commitment on maximum break period:

12 - month contract = 3 weeks
24 - month contract = 6 weeks
36 - month contract = 9 weeks
48 - month contract = 17 weeks
60 - month contract = 21 weeks
72 - month contract = 34 weeks
84 - month contract = 48 weeks
120 - month contract = 66 weeks

Commitment in months and minimum cycle duration per break duration in a cycle:

12 - month contract = 1 full month / maximum of 6 days per cycle
24 - month contract = 2 full months / maximum of 12 days per cycle
36 - month contract = 4 full months / maximum of 18 days per cycle
48 - month contract = 5 full months / maximum of 24 days per cycle
60 - month contract = 6 full months / maximum of 30 days per cycle
72 - month contract = 7 full months / maximum of 36 days per cycle
84 - month contract = 8 full months / maximum of 42 days per cycle
120 - month contract = 12 full months / maximum of 60 days per cycle